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At Providence Health, You Have the Right to the Best Care
Please review the rights and responsibilities below to help us provide you with quality care.
At Providence you have the right to:
- Prompt notification of a family member (or representative) and your physician of your admission to the hospital.
- Know the identity and professional status of those who care for you. Providence Health staff members wear badges listing their name, department, job title or trainee title. Although we are a non-teaching hospital, you may have students or other clinical trainees involved with your care during your stay. Students and other clinical trainees give care only under direct supervision. Medical students, interns or resident doctors do not practice medicine at Providence Health.
- Make informed decisions concerning your care. This includes the right participate in the care planning process and to receive information about your medical condition, proposed treatments and prognosis in a manner that is understandable and tailored to your age, language, cognitive ability, and special needs. This right does not include a right to demand medically unnecessary treatment or services.
- Agree to and refuse treatment (unless the treatment is legally required through court order or other appropriate legal authorities), you have the right to have or refuse treatment.
- Advance directives. If you are not capable of making your own decisions, advance directives (such as a healthcare power of attorney or a living will and/or applicable healthcare consent laws) will identify the person who will make health care decisions on your behalf. You also can make your own decisions concerning organ donations.
- Written Information about Clinical Roles. Your attending physician is the person responsible for your care. Depending on the type of care or service you require, your attending physician may change. If you or your representative would like to talk to your attending physician, your nurse will call your physician or designee and inform them of your concerns. If you or your representative wishes to call the attending physician, your nurse will provide you with a telephone and phone number, and will assist you or your representative in making the call. You or your representative may contact the nursing supervisor by calling the hospital operator at any time.
- Request consultation regarding ethical issues surrounding your care from the Hospital Ethics committee and other appropriate sources. Ask questions when you don’t understand the explanations and procedures discussed with you by Providence Health’s healthcare team.
- Receive impartial access to treatment or accommodations available or ordered by your healthcare provider, without concerns about your financial status, race, creed, sex, national origin, religion or sources of payment for care.
- Designate visitors that shall receive the same visitation privileges as your immediate family members, regardless of whether they are legally related to you. Providence Health will not deny visitation privileges on the basis of color, national origin, sex, gender identity, sexual orientation, or disability.
- Recognition of your personal dignity, psychosocial needs, and spiritual and cultural values. You have the right to have your religious and spiritual needs respected. You have the right to reasonable protection of your personal possessions entrusted to the facility for safekeeping and to have access to your possessions.
- Have your privacy respected and your confidentiality honored in all interviews, examinations and treatments. You have the right to the confidentiality of your medical records unless you have given permission to disclose information or if disclosure is otherwise required or permitted by law.
- Medicare Notice. If you are a Medicare beneficiary, you have the right to receive a notice of noncoverage and your discharge rights.
- Be informed of realistic care alternatives when care at our facility is no longer appropriate.
- Receive discharge and/or transfer instructions with a full explanation as to why the discharge or transfer is appropriate and to appeal any discharge you believe to be premature. You have the right to select those who will care for you after leaving the facility. If you are transferred, you have the right to be provided with the options, benefits and risks associated with your transfer.
- Inspect, amend, and obtain a copy of your medical record provided you follow the hospital’s policies (a processing fee may apply). If you do not understand something in your records, you may request that the information in your medical record be explained.
- Freedom from all forms of abuse, harassment, and exploitation.
- Freedom from restraints and seclusion of any form that are not medically necessary or used as a means of coercion, discipline, convenience, or retaliation by staff.
- Have access to people outside the hospital through visitors, verbal and written communication. If you do not speak English, all reasonable efforts will be made to provide an interpreter.
- Communication assistance upon request. You can discuss your needs with your care team and/or call the Patient Advocacy Office at
- Have access to protective services.
- Know if Providence Health has relationships with outside parties that may influence your treatment and care. These relationships may be with educational institutions, other healthcare facilities or providers.
- Consent or decline to take part in research that may influence your treatment and care. These relationships may be with educational institutions, other health care facilities or providers.
- Voice concerns about your care and suggest changes in service, physician, or staff without fear or discrimination. For more information or to address concerns about the safety, service, or quality of care provided.
- Know the facility’s charges and payment methods. You have a right to receive a copy of your hospital charges and an explanation about those charges. You have the right to inquire and apply for financial assistance regarding your hospital bill by contacting our business office at (803) 865-4700.
- Receive information about pain and pain relief measures. The following are ways you can communicate your pain management needs to your health care team:
- Discuss pain relief options with your physician and nursing staff.
- Ask your physician or nursing staff about what to expect regarding pain and pain management, and communicate any concerns about taking pain medications.
- Be involved in developing a pain management plan with your physician and nursing staff.
- Request pain relief when the pain first begins.
- Assist your physician and nursing staff in assessing your pain.
- Communicate with your physician or nursing staff if the pain is not relieved.
At Providence, we believe every patient has rights and responsibilities as we work to achieve the best possible care. The following
are ways you can best be involved in your hospital care:
- Comply with the treatment plan you have agreed to and be responsible for your actions if you refuse treatment or do not follow instructions.
- Provide accurate and complete information about your past and present medical history; any existing advance directive, current condition, and any changes during your stay.
- Respect other patients’ and staff’s privacy and quiet requirements by limiting personal visitation.
- Follow hospital rules and show respect for the rights and property of others and the hospital.
- Properly identify yourself to all hospital staff. Comply with hospital safety/contagion policies.
- Accept financial responsibility for services rendered, providing necessary information for insurance and assuming payment responsibility for all hospital bills.
- Provide for safekeeping of your belongings not entrusted to the hospital.
- Ask questions if you do not understand your plan of care or its related expectations or instructions.
- Tell your provider if you believe you cannot follow through with treatment.
- Recognize the effects of lifestyle choices on your personal health.
If you have concerns about the care you or your loved one is receiving, please speak with your doctor or nursing supervisor. If you feel that your issue isn’t resolved, please contact the hospital operator [Downtown facility: 803-256-5300, Northeast Facility: 803-865-4500] to be connected to the Patient Advocate.
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Nondiscrimination Statement: This facility and its affiliates comply with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability or sex.
ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-803-256-5300 (Providence), 1-803-865-
4500 (Providence Northeast). (TYY:1-800-772-5677).