Please visit our COVID-19 Information Page for details on current hours and restrictions.

Patient Guide for Providence Health
Click here to read or download
our Patient Guide. 

PATIENT INFO

Providence Health has the highest-ranked Patient Experience in the Midlands. We do our best to make your visit comfortable through patient-centered care and settings. Help us maintain this positive experience by providing feedback on how we can serve our patients' needs even better. Ease your experience in your own home with Online Bill Payment. Here's some additional information that may be of use.

Advance Directives

If you become unable to communicate your wishes, how would you tell your health care team what to do? Would your family know your wishes? Advance directives provide you, your family, and your health care providers with information about your wishes in the event that you are unable to communicate them yourself. There are two different kinds of advance directives: the living will and the health care power of attorney. Let us help you be prepared. Click here for a link to the forms you may need. 

Read more about Advance Directives in Kimberly Susswell's online article here

Patient Safety

Providence Health strives to provide the safest environment possible. Don’t hesitate to ask questions about your care. 

Patient Rights and Responsibilities

We believe everyone has a right to compassionate, considerate care. Please click here to see our patient rights and responsibilities (also made available on pages 26 through 29 of our patient guide).  

Notice of Privacy Practices

Click here for the English version.

We're always in your corner, but if you're disappointed in your care or treatment, our patient advocates are here to help. Contact them by calling 803-256-5300 and asking for the Patient Advocate Office or click here to send a direct email.

Concerns about your Care

If you have concerns or questions about the safety or quality of your care, please contact our Patient Advocacy department at (803) 256-5681. You may also contact the SC Department of Health and Environmental Control (DHEC) by calling (803) 545-4370. Providence Health and South Carolina Heart Center are accredited by The Joint Commission, which can be reached at patientsafetyreport@jointcommission.org or by mail at Office of Quality and Patient Safety, The Joint Commission, One Renaissance Boulevard, Oakbrook Terrace, Illinois 60181. You may also report a Patient Safety Event to the Joint Commission online here

VISITOR INFO 

Whether you are checking in on a family member or taking advantage of one of Providence's educational classes, we're glad to have you.

Please visit our COVID-19 Information Page for details on current hours and restrictions.

Are you or a loved one in need of some emotional or spiritual support during your visit? Click here to learn about Pastoral Care at Providence.

Parking

Parking is marked and available at both campuses near the hospital.  Visitors at the Northeast campus should use the parking lot nearest the main entrance canopy.