Coronavirus (COVID-19) Preparedness Information

Visitation and Access Policies

Providence Health is committed to providing the highest quality care and ensuring the safety of our patients, employees, providers, volunteers and visitors at all times. While COVID-19 is new, effectively responding to other infectious diseases is not. We have tested processes and plans in place to respond to situations involving infectious disease year-round.

Here is what we are doing to stay ready and effectively respond to COVID-19:

  • Entry is limited to the Emergency Department entrance at both Providence Health-Downtown and Northeast. 
  • A zero visitor policy is in effect until further notice. Visitors will be prohibited from entering the facilities, with the exception of pediatric patients and end-of-life situations. 

These measures are in place to protect our facility and our community. Our providers and clinical teams are well-trained and prepared to manage outbreaks of infectious diseases, including COVID-19, seasonal flu and other respiratory illnesses.


The latest guidance from the CDC on testing, symptom management and more....

Local Telehealth Options

If you aren't feeling well and would like to consult a provider, telehealth services are available.  With telehealth, you can get a provider visit from the comfort of your home. 

Prisma Health Virtual Visit - offering a FREE virtual visit for coronavirus symptoms with promo code COVID19

MUSC.care - Medical University of South Carolina (MUSC) offering FREE virtual visit for coronavirus symptoms with promo code COVID19

Additional Resources

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What we are doing 

As COVID-19 and other respiratory illnesses like the seasonal flu continue to spread across the U.S., you also may feel a certain level of concern over how this disease could affect you or your loved ones. We want to provide you with essential information outlining what we are doing to stay prepared and offer you guidance on what you can do to help protect yourself, your family and our community.

  • We continue to work closely with The South Carolina Department of Health and Environmental Control (SCDHEC)  and follow guidance from the Centers for Disease Control and Prevention (CDC) to ensure that we are prepared with appropriate plans to detect, protect and respond should anyone in our community contract or be exposed to COVID-19.
  • We have a robust emergency operations plan in place and are reviewing and proactively completing a number of preparation checklists out of an abundance of caution.
  • We have hand hygiene products easily accessible throughout our facility.
  • We are screening patients in our emergency department, inpatient units and outpatient clinics based on CDC guidance.
  • Staff treating a potential COVID-19 case are provided with all appropriate personal protective equipment (PPE) to help prevent exposure.
  • Patients with respiratory or COVID-19-related symptoms are immediately provided masks to wear to help prevent exposure to others.
  • In the event that we identify a potential COVID-19 case, we will follow all CDC guidelines for placing that individual in isolation for their care and for the protection of other patients, employees and providers.